Toxins Customer Support

For customers in the USA

No additional information is required when ordering toxins for research use within the USA, and no administrative fees apply.

However, you will be required to comply with all CDC regulations pertaining to the purchase of Select Agents. This includes the CDC's requirement that you hold no more than 100mg of Tetrodotoxins at your facility. This is the responsibility of the end user.

For information on Select Agents, please visit https://www.selectagents.gov/PermissibleToxinAmounts.html.

For customers in Canada, Central/South America, Mexico & the Pacific Rim*

All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

Toxins may not be exported from the USA. When ordering for Canada, Central/South America, Mexico & the Pacific Rim toxins will be dispatched from the UK. Please note that costs, license and permit requirements vary from country to country. Our UK customer service department will gladly assist you with this when they receive your order.

Please contact Customer Service in the UK (info@bio-techne.com) if you require further assistance.

*With the exception of customers in Australia, Azerbaijan, Belarus, Brazil, Chile, China, Egypt, Greece, Hong Kong, Italy, India, Israel, Japan, Jordan, Lebanon, Korea, Malaysia, Mexico, Montenegro, New Zealand, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Taiwan and Thailand Turkey and United Arab Emirates. Customers in these countries are invited to contact their local Tocris distributor directly for their terms and conditions of sale.

For customers in the UK

All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

Customers in the UK are required to complete an end user declaration form when ordering toxins. Our Customer Service department will gladly assist you with this when they receive your order. No administrative fees apply.

For customers in the EU

No additional information is required when ordering toxins for research use within the EU, and no administrative fees apply.

For Non-EU customers

All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

Customers in these regions are required to complete an end user declaration when ordering toxins. Our Customer Service department will gladly assist you with this when they receive your order.

For customers in Norway

Orders for toxins will incur a kr.140 administrative fee to cover export license expenses.

For customers in Switzerland

Orders for toxins will incur a SFr.25 administrative fee to cover export license expenses.

All other Non-EU Countries

Orders for toxins may incur an administrative fee to cover export license expenses. Please contact customer services for freight charges to your region.

For customers in the Middle East & Africa

All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

Customers in these regions are required to complete an end user declaration when ordering toxins. Our Customer Service department will gladly assist you with this when they receive your order. Orders for toxins will incur a £15 administrative fee to cover export license expenses.

Tocris is a Bio-Techne brand. To find out more please visit our news page.