Home / Support / Customer Support / Controlled Substances Customer Support

Controlled Substances Customer Support

For security purposes certain controlled substances will not be available to purchase online in all territories. Additional information may be required before we can dispatch controlled substances and an administrative fee to cover license expenses may apply. Our friendly and professional staff will gladly assist you with this when we receive your order.

For Customers in the USA

All customers wishing to purchase controlled substances from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

For security reasons DEA controlled substances are not available to purchase online. Please contact customer service for assistance. Orders for DEA controlled substances will incur an administrative fee to cover license expenses.

DEA registration is handled by your local DEA Diversion Office. For information on obtaining DEA registration, please visit www.deadiversion.usdoj.gov/drugreg/index.html.

For Customers in Canada

All customers wishing to purchase controlled substances from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

For security reasons DEA controlled substances are not available to purchase online and may not be exported from the USA. Please contact customer service in our UK office info@bio-techne.com) for assistance.

For security reasons Health Canada controlled substances are not available to purchase online. If the product you wish to order is Health Canada controlled, but NOT DEA Controlled, it can be exported from USA.

For Customers in Central/South America, Mexico & the Pacific Rim*

All customers wishing to purchase controlled substances from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

For security reasons DEA controlled substances are not available to purchase online and may not be exported from the USA. Please contact customer service in our UK office (info@bio-techne.com) for assistance.

*With the exception of customers in Australia, Bangladesh, Brazil, Chile, China, Hong Kong, India, Israel, Japan, Korea, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand and Vietnam. Customers in these countries are invited to contact their local Tocris distributor directly.

For Customers in the UK, Europe, Middle East & Africa*

All customers wishing to purchase controlled substances from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

For security reasons Home Office controlled substances are not available to purchase online. Please contact customer service for assistance. Orders for Home Office controlled substances will incur an administrative fee to cover license expenses.

*With the exception of customers in Azerbaijan, Belarus, Egypt, Greece, Jordan, Lebanon, Montenegro, Russia, Saudi Arabia, Serbia, South Africa, Turkey and United Arab Emirates. Customers in these countries are invited to contact their local Tocris distributor directly.

Please complete a customer inquiry form if you don't find the answer you are looking for. Alternatively, please contact us for further information and assistance.

Tocris is a Bio-Techne brand. To find out more please visit our news page.