Customer Support
Delivering exceptional customer support
Receiving customer support from Tocris couldn't be easier. The following links contain answers to the most common questions that customer support are asked - click on any link for further information.
If you don't find the answer you are looking for, please complete a customer enquiry form or contact us directly for further information and assistance. Our friendly and professional staff will gladly assist you.
Ordering with Tocris Bioscience
Customers from all countries can order directly with Tocris
- Placing an Order Online
- Placing an Order by Telephone, Fax, E-mail or Mail
- Placing an Order via Your Purchasing Department
- Placing an Order with a Distributor
Placing an Order Online
A step-by-step guide to online ordering from Tocris
Step 1.
Simply browse the Tocris website until you find the item you want to order, enter the quantity required next to the appropriate unit size, and click on the "Add to Cart" button.
Step 2.
You will now be directed to the 'Edit Cart' page. Review the item(s) in your cart, edit the quantity, remove items or add products as required. Once you are happy with your selection click on the "Checkout" button.
Step 3.
You will now be directed to the 'Login/Register' page. If this is your first Tocris online order please click on the "Create Account" button, complete the information requested and click on the "Create Account" button.
If you are a returning online customer please login using your registered user details and click on the "Login" button. Jump to step 6 for further information about placing an order online.
Step 4.
You will now be directed to the 'Online Account Created' page requesting that you verify your email and explaining that an automated email has been sent to the email address specified in your online account registration. Please verify that you are the email address owner by clicking on the link in the email.
Step 5.
Once your email has been verified successfully, you will be directed to the 'Shipping Options' page. If you have a valid promotional code, please enter it in the space provided and click on the word "Recalculate". Select your desired shipping option, check your invoice and shipping addresses are correct and click on the "Continue" button.
Step 6.
You will now be directed to the 'Payment Options' page. If you have special instructions, please ensure that they are stated clearly. Select a payment method and submit your order by clicking on the "Place Order" button.
Step 7.
You will now be directed to your 'Order Confirmation' page containing a summary of your order and confirmation of your web order number.
You will also receive an automated email to confirm that your order has been submitted to our Customer Service Team for processing. If you are a new customer there may be a short delay to estimated shipping times whilst necessary security checks are carried out. Our team will keep you informed throughout this process and you will not be charged until your order is ready for dispatch.
Placing an Order by Telephone, Fax, E-mail or Mail
It is helpful if you provide your customer purchasing account number, which is located on all invoices and packing lists (e.g. TOCØØ1) and the exact unit size/quantity required (e.g. 50mg x2) when placing your order.
Please see the territory specific order contact information below.
- Customers in USA, Canada, Mexico and Central/South America
- Customers in UK, Europe, Asia and Rest of World
Customers in USA, Canada, Mexico and Central/South America
| Telephone | (800) 421-3701 | (636) 207-7651 |
| Fax | (800) 483-1993 | (636) 207-7683 |
| Tocris Bioscience 16144 Westwoods Business Park Ellisville, Missouri 63021 USA |
||
Customers in UK, Europe, Asia and Rest of World
| Telephone | + 44 (0)117 916-3333 |
| Fax | + 44 (0)117 916-3344 |
| Tocris Bioscience Tocris House, IO Centre Moorend Farm Avenue Bristol, BS11 0QL United Kingdom |
Placing an Order via Your Purchasing Department
Our 'Print Quote' facility makes it even easier to place Tocris orders
Step 1.
Simply browse the Tocris website until you find the item you want to order, enter the quantity required next to the appropriate unit size, and click on the "Add to Cart" button.
Step 2.
You will now be directed to the 'Edit Cart' page. Review the item(s) in your cart, edit the quantity, remove items or add products as required. Once you are happy with your selection click on the "Print Quote" button.
Step 3.
A new window will open entitled 'My Tocris Bioscience Quotation'. Once completed with accurate contact details, invoice and delivery address data this quotation will be accepted as an order if received by Tocris. Click on the "Print Quote" button to print the quotation for your purchasing department.
Placing an Order with a Distributor
If you prefer to use your local Tocris distributor, please contact them directly for pricing and shipping information.
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Track your Shipment
Easily track your shipment by tracking/airway bill number
Once your order has been successfully processed and dispatched, our Customer Services Team will inform you of your tracking/airway bill number.
If your order was placed online you can easily track your shipment(s) by logging in, visiting the 'My Account' area of the website and following the relevant instructions. Alternatively, please visit the relevant courier website below and submit your tracking/airway bill number.
| FedEx | http://fedex.com/Tracking |
| UPS | http://www.ups.com/tracking/tracking.html |
Shipping Charges From Tocris
- Customers in USA, Canada, Mexico and Central/South America
- Customers in UK, Europe, Asia and Rest of World
- Shipping Charges from Distributors
If you are a new customer there may be a short delay to estimated shipping times whilst necessary security checks are carried out. Our team will keep you informed throughout this process and you will not be charged until your order is ready for dispatch.
Shipping Charges From Tocris
Customers in USA, Canada, Mexico and Central/South America
Orders are normally shipped the day they are received for delivery the following business day. All orders from Tocris Bioscience will ship FOB origin. If you have specific shipping requirements, please ensure that they are stated clearly when placing an order. All orders are covered by insurance for replacement cost of goods only. Shipping times and charges from Tocris Bioscience, USA are as follows:
| Destination | Shipping | Shipping Charge |
|---|
| US Mainland | Next Business Day | $21.00 |
| US Mainland | Next Business Day (before 10.30am) | $29.00 |
| US Islands | Next Business Day (before 10.30am) | $46.00 |
| Canada | Next Business Day (before 10.30am) | $46.00 |
| Mexico & Central/South America | Freight Collect Only | All charges will be to the recipient |
Please note that shipping times and charges for controlled, hazardous and temperature sensitive products may vary. Customers will be notified prior to dispatch.
Orders containing DEA restricted products carry a $30 administration fee. Orders containing products classified with a UN number carry a $10 dangerous goods fee. Customers in Canada, Mexico and Central/South America wishing to purchase DEA restricted products are requested to email for assistance in ordering DEA restricted products as these goods may only be exported from our UK office and costs, license, and permit requirements vary.
Antibody Shipping Charges
Customers in USA, Canada, Mexico and Central/South America
Due to their temperature sensitive nature, Tocris antibodies require special processing, shipping and packaging with ice packs. Orders containing one or more antibodies will incur a $20.00 additional shipping charge.
Shipping Charges From Tocris
Shipping Charges From Tocris
Customers in UK, Europe, Asia and Rest of World
Orders received before 4pm GMT will normally be dispatched the same day by express courier delivery service. If you have specific delivery requirements, please ensure that they are stated clearly when placing an order. Orders are covered by insurance for the replacement cost of goods only. Shipping times and charges from Tocris Bioscience, UK are as follows:
| Destination | Shipping | Shipping Charge |
|---|
| UK | Next Business Day | £8.50 |
| UK | Next Business Day (before 10.00am) | £24.50 |
| Europe EU | Next Business Day | €29.00 |
| Europe EU | Next Business Day (before 10.30am) | €59.00 |
| Europe non-EU | 1-2 Working Days | €35.00 |
| Asia & Rest of the World | 2-3 Working Days | £29.00 |
Please note that delivery times and charges for controlled, hazardous and temperature sensitive products may vary. Customers will be notified prior to dispatch. Orders of products requiring import/export documentation will be charged an administration fee of up to the value of £15 / €18.
Antibody Shipping Charges
Customers in UK, Europe, Asia and Rest of World
Due to their temperature sensitive nature, Tocris antibodies require special processing, shipping and packaging with ice packs. The following shipping times and charges (from Tocris Bioscience, UK) replace Tocris' standard shipping charges for all orders containing one or more antibodies.
| Destination | Shipping | Antibody Shipping Charge |
|---|
| UK | 2-3 Working Days | £16.00 |
| Europe EU | 2-3 Working Days | €35.00 |
| Europe non-EU | 2-4 Working Days | €40.00 |
| Asia & Rest of the World | 3-5 Working Days | £35.00 |
Shipping Charges From Distributors
If you prefer to use your local Tocris distributor, please contact them directly for pricing and shipping information.
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Payment to Tocris Bioscience
Rest assured that all your details are safe with us
- Payment Options
- Customers in USA and Canada
- Customers in Mexico, Central America and South America
- Customers in UK, Europe, Asia and Rest of World
Payment Options
Pay online
Online orders may be paid by credit card, debit card, or invoice. Your card will not be charged until your order is ready for dispatch. See country specific information below.
Pay offline
If you would prefer not to use your credit / debit card over the Internet, feel free to telephone, fax, email or mail us. We can receive payment via bank transfer, check or by accepting payment card details by telephone. Please do not send your payment card details by email.
Pay by invoice
To enable us to invoice your company you must provide a valid purchase order number/reference and supply accurate invoice contact details.
Payment to Tocris Bioscience
Customers in USA and Canada
Payment terms are 30 days NET from invoice date. Invoices are payable by check, wire transfer or credit card / debit card (American Express, MasterCard credit / debit, Visa credit / debit or Discover Card).
- For customers in USA and Canada invoices are payable by USD only
If paying by wire transfer, please contact for our bank account information. We reserve the right to charge interest on overdue accounts. All duties, taxes and bank charges are the responsibility of the purchaser. Always quote invoice number(s) when making payments.
Customers in Mexico, Central America and South America
Invoices must be prepaid before orders can be despatched. Invoices are payable by check, wire transfer or credit / debit card (American Express, Mastercard credit / debit, Visa credit / debit or Discover Card).
- For customers in Mexico, Central America and South America invoices must be prepaid in USD only
If paying by wire transfer, please contact for our bank account information. All duties, taxes and bank charges are the responsibility of the purchaser.
Customers in UK, Europe, Asia and Rest of World
Payment terms are 30 days NET from invoice date. Invoices are payable by check, automatic bank transfer or credit / debit card (MasterCard credit / debit, Maestro credit / debit, Solo, Visa credit / debit, Visa Electron or JCB).
- For customers in UK, Asia and Rest of World invoices are payable in GBP only
- For customers in Europe invoices are payable in Euros only
If paying by automatic bank transfer, please contact for our bank account information. We reserve the right to charge interest on overdue accounts. All duties, taxes and bank charges are the responsibility of the purchaser. Always quote invoice number(s) when making payments.
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Value Added Tax (VAT)
UK:
VAT will be charged at the current UK rate unless 'VAT exempt' is stated clearly on every order. VAT exempt orders will not be dispatched until a copy of your VAT exemption certificate is received; a copy must accompany every order*. Please send VAT exemption certificates to us via email or fax + 44 (0)117 916-3344.
*If your company/establishment has an annual VAT exemption certificate and you do not wish to send a copy with every order, please contact for further assistance.
European Union:
VAT will be charged at the current UK rate unless a VAT number is stated clearly on every order.
Outside European Union:
VAT will not be charged.
Terms and Conditions of Sale
United Kingdom
- ACCEPTANCE OF TERMS
- 1.1
- These Terms and Conditions of Sale (the "Terms") set out the terms on which you (the "Buyer") agree to buy pre-clinical life science chemical products (the "Products") from Tocris Cookson Limited (the "Company").
- 1.2
- All orders accepted by the Company are accepted on the basis of these Terms. The Buyer agrees that these Terms shall apply to all future orders of Products and that these Terms shall be the only terms of the contract for the sale of Products between the Buyer and the Company (the "Contract"). All other terms and conditions (including any terms and conditions which the Buyer purports to apply under any purchase order, confirmation of orders, specification or other document) are excluded.
- 1.3
- The Company is not bound by any statement or representation made about the Products in question by the Company before the formation of the Contract unless made fraudulently.
- 1.4
- The Company is not bound by any special terms or variations or amendments of the Contract except where expressly agreed in writing.
- PRICES
All prices quoted are exclusive of Value Added Tax, delivery and insurance and are accurate at the time the order is made. The Company reserves the right to increase the price of the Products for any reason on giving written notice to the Buyer prior to the Company's acceptance of any order, and to account for fluctuations in the costs of production and/or the supply of Products to the Buyer on giving written notice to the Buyer at any time prior to delivery.
- PAYMENT
- 3.1
- Payment is due within 30 days of the date of invoice. The Company reserves the right to charge interest at the rate of 4 per cent per annum above the HSBC base rate on overdue accounts. The Company reserves the right to require payment in advance of delivery or other form of security if appropriate.
- 3.2
- Time for payment shall be of the essence.
- 3.3
- No payment shall be deemed to have been received until the Company has received cleared funds.
- 3.4
- All payments payable to the Company under the Contract shall become due immediately upon termination of the Contract despite any other provision.
- 3.5
- The Buyer shall make all payments due under the Contract without any deduction whether by way of set off, counter claim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.
- DELIVERY AND CLAIMS
- 4.1
- Any dates specified by the Company for delivery of the Products are intended to be an estimate and unless otherwise agreed in writing by the Company, delivery of the Products shall take place at the Buyer's place of business.
- 4.2
- Time for delivery of the Products shall not be essential to the Contract unless previously agreed in writing by the Company. If no dates are specified, delivery will be within a reasonable time.
- 4.3
- If the Company tries to deliver the Products and the Buyer does not accept them for whatever reason, then, without affecting any other right or remedy available to the Company, the Company may store the goods until actual delivery. While the Company holds the Products under this clause the Buyer undertakes to pay the reasonable costs (including insurance) of storage.
- 4.4
- Products shall be inspected immediately upon receipt by the Buyer. Any claim for incorrect quantities or types of Products delivered or Products damaged in transit shall be notified to the Company in writing within 5 days of delivery. Non delivery of the whole order must be notified to the Company within 14 days of receipt of invoice. Failure to observe these time limits will mean that the Buyer cannot make a claim against the Company and the Products shall be deemed to have been irrevocably accepted.
- 4.5
- Subject to the other provisions of these terms, the Company will not be liable for any direct, indirect or consequential loss (which terms include, without limitation, loss of business, loss of savings and anticipated savings, loss of contracts, depletion of goodwill and similar losses), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
- 4.6
- Goods may not be returned except with the Company's written permission, and then only in strict compliance with the Company's return shipment instructions.
- RISK AND OWNERSHIP OF GOODS
- 5.1
- The risk in respect of the Products shall pass to the Buyer at the time of actual delivery, or if the Buyer fails to take delivery of the Products without good reason, at the time when the Company has attempted to deliver the Products to the Buyer.
- 5.2
- Until the Buyer has paid all sums due to the Company for all Products which have been supplied:
- 5.2.1
- The Products will continue to belong to the Company.
- 5.2.2
- The Buyer will possess the Products as the Company's bailee.
- 5.2.3
- The Buyer must store the Products separately and in such a way that they can be readily identified as the Company's property.
- 5.2.4
- The Buyer must not destroy, deface or obscure any identifying mark or packaging on or relating to the Products.
- 5.2.5
- The Buyer must maintain the Products in satisfactory conditions and keep them insured on the Company's behalf for their full price against all risks to the reasonable satisfaction of the Company. On request, the Buyer shall produce the policy of insurance to the Company.
- 5.2.6
- The Buyer shall hold the proceeds of insurance referred to in condition 5.2.5 on trust for the Company and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
- 5.2.7
- The Company shall have the right with or without prior notice at any time to take or retake possession of the Products (and for that purpose to go to any premises occupied by the Buyer or by any subsidiary, parent or associated company).
- 5.2.8
- Subject to Clause 6 below the Buyer may sell the Products in the ordinary course of business at full market value but must account to the Company for the proceeds of sale.
- 5.3
- Until the Buyer has paid all sums due to the Company for all Products which have been supplied the Buyer's right to possession of the Products shall terminate immediately if:
- 5.3.1
- The Buyer has a bankruptcy order made against him or makes arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief on insolvent debtors, or (being a body corporate) convenes a meeting of creditors or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for the winding up of the Buyer or for the granting of an administration order in respect of the Buyer or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer.
- 5.3.2
- The Buyer suffers or allows any execution, whether legal or equitable, to be levied on its property or obtained against it or fails to observe/perform any of its obligation under the Contract or any other contract between the Company and the Buyer or is unable to pay its debts under the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
- 5.3.3
- The Buyer encumbers or charges the Products.
- 5.4
- The Buyer grants the Company, its agents and employees an irrevocable license at any time to enter any premises where the Products which are the subject of this Contract and which have not yet been paid for in full are or may be stored in order to inspect them or where the Buyer's right to possession has terminated, to recover them.
- 5.5
- This clause does not affect any other rights or remedies the Company may have under the Contract, in particular the Company's right to sue for the price of the Products.
- USE OF PRODUCT
- 6.1
- All Products supplied are potentially hazardous and are strictly for research purposes only. The Products are not supplied for pharmaceutical, household, food, cosmetic or any other human use.
- 6.2
- All Products supplied by the Company are strictly for use by qualified personnel trained in laboratory procedures and familiar with the potential hazards of such Products.
- 6.3
- The Buyer warrants that its use of the Products will be in accordance with the above provisions of this clause.
- 6.4
- The Buyer further warrants that it will test the Products and ensure their safety for the Buyer's intended use.
- 6.5
- The Buyer hereby indemnities the Company against all claims including third party claims which may result from a breach by the Buyer of any of the provisions of this clause.
- 6.6
- If the Buyer notifies the Company that it intends to use the Products for non-research purposes or any human use and the Company accepts in writing the order for the Products for that use, then the Buyer:
- 6.6.1
- Acknowledges that the Products are potentially hazardous;
- 6.6.2
- Warrants that it will test them in accordance with Clause 6.4 above; and the Buyer shall indemnify the Company against all claims including third party claims which may result from a breach by the Buyer of any of the provisions of this sub-clause.
- 6.7
- Some Products are subject to restrictions on resale as imposed by the Company's licensors. The Buyer may therefore only resell any Products supplied to it by the Company with the Company's express prior written permission.
- WARRANTIES AND LIABILITY
- 7.1
- Subject to Clause 7.2 below, any data sheets, catalog descriptions, analytical information or other literature supplied or published by the Company in respect of the sale or marketing of the Products (including but not limited to on the Company's web site or in its sales brochures) are supplied or published by way of guidance only. The Company cannot guarantee and shall not be responsible for the accuracy of such materials and they shall not form part of the Contract in any event.
- 7.2
- The Company shall provide the Buyer with a data sheet and analytical information relating to the specific Products delivered to the Buyer at the time of their delivery (the "Specification"). The Company shall have no liability for any alleged failure of the Products to materially conform to any Specification unless such failure is notified within 60 days of the Products being delivered.
- 7.3
- If any of the Products are found not to be materially in accordance with their Specification the Buyer shall notify the Company within 60 days of their being delivered. Upon return of the relevant Products to the Company, or if agreed by the Company, the attendance at the Buyer's premises of the Company's representative, the Company will examine the relevant Products and if any are found not to materially conform to the Specification, the Company shall at its reasonable discretion either:
- a)
- at its own expense replace the Products found not to be in accordance with the Specification; or
- b)
- reduce the Contract price by an amount equivalent to that proportion of the price payable in respect of the Products found not to conform to the Specification.
- 7.4
- The Buyer shall in any case accept and pay Contract price for all Products which conform in all material respects to the Specification.
- 7.5
- The Company shall not be liable for any consequential loss suffered by the Buyer as a result of the failure of any Products to conform to the Specification or any loss of profits, business, goodwill, contracts, savings or anticipated savings.
- 7.6
- The Company does not warrant that the Products are fit for any particular purpose of the Buyer and the Buyer shall be and remain responsible for the use to which it puts the Products at all times, including without limitation any use which may infringe the rights of any third party. The Buyer shall indemnify the Company against any loss or damage the Company may suffer as a result of any claims that the Buyer's use or unauthorizd resale of the Products infringes the rights of any third party.
- 7.7
- Save as provided for in this Clause, the Company shall have no liability for any defect in the quality of the Products or their failure to correspond to any Specification, description or sample or to be fit for any purpose or the use to which they are put and all other conditions, warranties, stipulations and undertakings, whether express or implied by statute or common law are excluded to the fullest extent permissible by law.
- FORCE MAJEURE
The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, act of terrorism, protesters, riots, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's work force) or restraints or delays affecting carriers or the inability to acquire or delay in the supply of adequate or suitable materials provided that, if the event in question continues for a continuous period in excess of 3 months, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.
- GOVERNING LAW
These conditions shall be subject to and construed in accordance with English Law. The parties agree that the English courts will have exclusive jurisdiction to hear any disputes relating to this Contract.
- NOTICES
Notices may be given by either party to the other by sending them to the registered office of last known business address of the other party. Any such notice will be valid as sent by first class post or fax.
- PATENT DISCLAIMER
No warranty is given by the Company that the use of the product for any purpose does not infringe any British or foreign patents.
- SEVERENCE
Any provision of this Contract which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any provision of this Contract.
- WAIVER
No waiver or forbearance by the Company (whether express or implied) in enforcing any of its rights under this contract shall prejudice its right to do so in the future.
- RIGHTS OF THIRD PARTIES
The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
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Terms and Conditions of Sale
United States
- ACCEPTANCE OF TERMS
- 1.1
- These Terms and Conditions of Sale (the "Terms") set out the terms on which you (the "Buyer") agree to buy pre-clinical life science chemical products (the "Products") from Tocris Cookson Incorporated (the "Company").
- 1.2
- All orders accepted by the Company are accepted on the basis of these Terms. The Buyer agrees that these Terms shall apply to all future orders of Products and that these Terms shall be the only terms of the contract for the sale of Products between the Buyer and the Company (the "Contract"). All other terms and conditions (including any terms and conditions which the Buyer purports to apply under any purchase order, confirmation of orders, specification or other document) are excluded.
- 1.3
- The Company is not bound by any statement or representation made about the Products in question by the Company before the formation of the Contract unless made fraudulently.
- 1.4
- The Company is not bound by any special terms or variations or amendments of the Contract except where expressly agreed in writing.
- PRICES
All prices quoted are exclusive of applicable federal, state and local taxes, duty, Value Added Tax, delivery and insurance and are accurate at the time the order is made. The Company reserves the right to increase the price of the Products for any reason on giving written notice to the Buyer prior to the Company's acceptance of any order, and to account for fluctuations in the costs of production and/or the supply of Products to the Buyer on giving written notice to the Buyer at any time prior to delivery.
- PAYMENT
- 3.1
- Payment is due within 30 days of the date of invoice. The Company reserves the right to charge interest at the rate of 4 per cent per annum above the US Bank prime rate on overdue accounts. The Company reserves the right to require payment in advance of delivery or other form of security if appropriate.
- 3.2
- Time for payment shall be of the essence.
- 3.3
- No payment shall be deemed to have been received until the Company has received cleared funds.
- 3.4
- All payments payable to the Company under the Contract shall become due immediately upon termination of the Contract despite any other provision.
- 3.5
- The Buyer shall make all payments due under the Contract without any deduction whether by way of set off, counter claim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.
- DELIVERY AND CLAIMS
- 4.1
- Any dates specified by the Company for delivery of the Products are intended to be an estimate and unless otherwise agreed in writing by the Company, delivery of the Products shall take place at the Buyer's place of business.
- 4.2
- Time for delivery of the Products shall not be essential to the Contract unless previously agreed in writing by the Company. If no dates are specified, delivery will be within a reasonable time.
- 4.3
- If the Company tries to deliver the Products and the Buyer does not accept them for whatever reason, then, without affecting any other right or remedy available to the Company, the Company may store the goods until actual delivery. While the Company holds the Products under this clause the Buyer undertakes to pay the reasonable costs (including insurance) of storage.
- 4.4
- Products shall be inspected immediately upon receipt by the Buyer. Any claim for incorrect quantities or types of Products delivered or Products damaged in transit shall be noticed to the Company in writing within 5 days of delivery. Non delivery of the whole order must be noticed to the Company within 14 days of receipt of invoice. Failure to observe these time limits will mean that the Buyer cannot make a claim against the Company and the Products shall be deemed to have been irrevocably accepted.
- 4.5
- Subject to the other provisions of these terms, the Company will not be liable for any direct, indirect or consequential loss (which terms include, without limitation, loss of business, loss of savings and anticipated savings, loss of contracts, depletion of goodwill and similar losses), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
- 4.6
- Goods may not be returned except with the Company's written permission, and then only in strict compliance with the Company's return shipment instructions.
- RISK AND OWNERSHIP OF GOODS
- 5.1
- The risk in respect of the Products shall pass to the Buyer at the time of actual delivery, or if the Buyer fails to take delivery of the Products without good reason, at the time when the Company has attempted to deliver the Products to the Buyer.
- 5.2
- Until the Buyer has paid all sums due to the Company for all Products which have been supplied:
- 5.2.1
- The Products will continue to belong to the Company.
- 5.2.2
- The Buyer will possess the Products as the Company's bailee.
- 5.2.3
- The Buyer must store the Products separately and in such a way that they can be readily identified as the Company's property.
- 5.2.4
- The Buyer must not destroy, deface or obscure any identifying mark or packaging on or relating to the Products.
- 5.2.5
- The Buyer must maintain the Products in satisfactory conditions and keep them insured on the Company's behalf for their full price against all risks to the reasonable satisfaction of the Company. On request, the Buyer shall produce the policy of insurance to the Company.
- 5.2.6
- The Buyer shall hold the proceeds of insurance referred to in condition 5.2.5 on trust for the Company and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
- 5.2.7
- The Company shall have the right with or without prior notice at any time to take or retake possession of the Products (and for that purpose to go to any premises occupied by the Buyer or by any subsidiary, parent or associated company).
- 5.2.8
- Subject to Clause 6 below the Buyer may sell the Products in the ordinary course of business at full market value but must account to the Company for the proceeds of sale.
- 5.3
- Until the Buyer has paid all sums due to the Company for all Products which have been supplied the Buyer's right to possession of the Products shall terminate immediately if:
- 5.3.1
- The Buyer has a bankruptcy order made against him or makes arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief on insolvent debtors, or (being a body corporate) convenes a meeting of creditors or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for the winding up of the Buyer or for the granting of an administration order in respect of the Buyer or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer.
- 5.3.2
- The Buyer suffers or allows any execution, whether legal or equitable, to be levied on its property or obtained against it or fails to observe/perform any of its obligation under the Contract or any other contract between the Company and the Buyer or is unable to pay its debts under the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
- 5.3.3
- The Buyer encumbers or charges the Products.
- 5.4
- The Buyer grants the Company, its agents and employees an irrevocable license at any time to enter any premises where the Products which are the subject of this Contract and which have not yet been paid for in full are or may be stored in order to inspect them or where the Buyer's right to possession has terminated, to recover them.
- 5.5
- This clause does not affect any other rights or remedies the Company may have under the Contract, in particular the Company's right to sue for the price of the Products.
- USE OF PRODUCT
- 6.1
- All Products supplied are potentially hazardous and are strictly for research purposes only. The Products are not supplied for pharmaceutical, household, food, cosmetic or any other human use.
- 6.2
- All Products supplied by the Company are strictly for use by qualified personnel trained in laboratory procedures and familiar with the potential hazards of such Products.
- 6.3
- The Buyer warrants that its use of the Products will be in accordance with the above provisions of this clause.
- 6.4
- The Buyer further warrants that it will test the Products and ensure their safety for the Buyer's intended use.
- 6.5
- The Buyer hereby indemnities the Company against all claims including third party claims which may result from a breach by the Buyer of any of the provisions of this clause.
- 6.6
- If the Buyer notifies the Company that it intends to use the Products for non-research purposes or any human use and the Company accepts in writing the order for the Products for that use, then the Buyer:
- 6.6.1
- Acknowledges that the Products are potentially hazardous;
- 6.6.2
- Warrants that it will test them in accordance with Clause 6.4 above; and the Buyer shall indemnify the Company against all claims including third party claims which may result from a breach by the Buyer of any of the provisions of this sub-clause.
- 6.7
- Some Products are subject to restrictions on resale as imposed by the Company's licensors. The Buyer may therefore only resell any Products supplied to it by the Company with the Company's express prior written permission.
- WARRANTIES AND LIABILITY
- 7.1
- Subject to Clause 7.2 below, any data sheets, catalog descriptions, analytical information or other literature supplied or published by the Company in respect of the sale or marketing of the Products (including but not limited to on the Company's web site or in its sales brochures) are supplied or published by way of guidance only. The Company cannot guarantee and shall not be responsible for the accuracy of such materials and they shall not form part of the Contract in any event.
- 7.2
- The Company shall provide the Buyer with a data sheet and analytical information relating to the specific Products delivered to the Buyer at the time of their delivery (the "Specification"). The Company shall have no liability for any alleged failure of the Products to materially conform to any Specification unless such failure is notified within 60 days of the Products being delivered.
- 7.3
- If any of the Products are found not to be materially in accordance with their Specification the Buyer shall notify the Company within 60 days of their being delivered. Upon return of the relevant Products to the Company, or if agreed by the Company, the attendance at the Buyer's premises of the Company's representative, the Company will examine the relevant Products and if any are found not to materially conform to the Specification, the Company shall at its reasonable discretion either:
- a)
- at its own expense replace the Products found not to be in accordance with the Specification; or
- b)
- reduce the Contract price by an amount equivalent to that proportion of the price payable in respect of the Products found not to conform to the Specification.
- 7.4
- The Buyer shall in any case accept and pay Contract price for all Products which conform in all material respects to the Specification.
- 7.5
- The Company shall not be liable for any consequential loss suffered by the Buyer as a result of the failure of any Products to conform to the Specification or any loss of profits, business, goodwill, contracts, savings or anticipated savings.
- 7.6
- The Company does not warrant that the Products are fit for any particular purpose of the Buyer and the Buyer shall be and remain responsible for the use to which it puts the Products at all times, including without limitation any use which may infringe the rights of any third party. The Buyer shall indemnify the Company against any loss or damage the Company may suffer as a result of any claims that the Buyer's use or unauthorizd resale of the Products infringes the rights of any third party.
- 7.7
- Save as provided for in this Clause, the Company shall have no liability for any defect in the quality of the Products or their failure to correspond to any Specification, description or sample or to be fit for any purpose or the use to which they are put and all other conditions, warranties, stipulations and undertakings, whether express or implied by statute or common law are excluded to the fullest extent permissible by law.
- FORCE MAJEURE
The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, act of terrorism, protesters, riots, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party's work force) or restraints or delays affecting carriers or the inability to acquire or delay in the supply of adequate or suitable materials provided that, if the event in question continues for a continuous period in excess of 3 months, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.
- GOVERNING LAW
These conditions shall be subject to and construed in accordance with the law of the State of Missouri. The parties agree that the courts of the State of Missouri will have exclusive jurisdiction to hear any disputes relating to this Contract.
- NOTICES
Notices may be given by either party to the other by sending them to the registered office of last known business address of the other party. Any such notice will be valid as sent by first class post or fax.
- PATENT DISCLAIMER
No warranty is given by the Company that the use of the product for any purpose does not infringe any British or foreign patents.
- SEVERENCE
Any provision of this Contract which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any provision of this Contract.
- WAIVER
No waiver or forbearance by the Company (whether express or implied) in enforcing any of its rights under this contract shall prejudice its right to do so in the future.
- RIGHTS OF THIRD PARTIES
The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
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Returns Policy
Please inspect packages immediately upon receipt and notify customer service within 5 days of delivery of any damage or discrepancies. Our team will take quick and appropriate action to correct any problem.
Goods ordered in error can only be accepted for return if made within 5 days of delivery, are unopened, have been stored correctly and are in good condition. Should you wish to return any item(s), prior authorisation must be received from our customer service team. Returns accepted for items ordered in error may be subject to a processing fee.
Currency Setting
Tocris Bioscience charges its customers in GB Sterling (£), Euros (€) or US Dollars ($) according to the country specified by the customer’s invoice address. If you are viewing Tocris prices in the incorrect currency, i.e. other than the definitions below, please contact us at for assistance.
Customers in USA, Canada, Mexico and Central/South America
Prices are displayed in US Dollars ($).
Customers in Europe
Prices are displayed in Euros (€).
Customers in UK, Asia and Rest of World
Prices are displayed in GB Sterling (£).
If you prefer to use your local Tocris distributor, please contact them directly for pricing and shipping information.
Product Availability
99.9% of our products are in stock at all times
Product availability information is based on worldwide inventory levels and is provided on individual product pages.
Although we make every effort to ensure a continuous supply of our products, occasional circumstances may force us to discontinue or temporarily run out of a product. Should this occur customers will be notified immediately on placement of any orders for such products and, if applicable, items will be put on backorder. You will then receive regular updates as to the current status of your order and estimated future availability.
Bulk Quantities
Tocris are able to offer competitive discounts on products purchased in bulk quantities. For quotes please use our bulk order enquiry form or contact us with your requirements.
Dangerous Goods
For customers in USA
Orders containing products classified with a UN number carry a $10 dangerous goods packaging fee.
Controlled Substances Customer Support
Please contact customer service for assistance when ordering
All customers wishing to purchase controlled substances from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.
For security purposes certain controlled substances will not be available to purchase online in all territories. Additional information may be required before we can dispatch controlled substances and an administrative fee to cover license expenses may apply. Our friendly and professional staff will gladly assist you with this when we receive your order.
Please see the territory specific information below.
- For customers in USA
- For customers in Canada
- For customers in Mexico and Central/South America
- For customers in UK, Europe, Asia and Rest of World
- Useful Links
For customers in USA
For security reasons DEA controlled substances are not available to purchase online. Please contact customer service in our USA office () for assistance. Orders for DEA controlled substances will incur a $30 administrative fee to cover license expenses.
DEA registration is handled by your local DEA Diversion Office. For information on obtaining DEA registration, please visit http://www.deadiversion.usdoj.gov/drugreg/process.htm
All other controlled substances are available for purchase online.
For customers in Canada
For security reasons DEA controlled substances are not available to purchase online and may not be exported from the USA. Please contact customer service in our UK office () for assistance.
For security reasons Health Canada controlled substances are not available to purchase online. If the product you wish to order is Health Canada controlled, but NOT DEA Controlled, it can be exported from USA. Please contact customer service in our USA office () for assistance.
All other controlled substances are available for purchase online.
For customers in Mexico and Central/South America
For security reasons DEA controlled substances are not available to purchase online and may not be exported from the USA. Please contact customer service in our UK office () for assistance.
All other controlled substances are available for purchase online.
For customers in UK, Europe, Asia and Rest of World
For security reasons Home Office controlled substances are not available to purchase online. Please contact customer service in our UK office () for assistance. Orders for Home Office controlled substances will incur a £15 / €18 administrative fee to cover license expenses.
All other controlled substances are available for purchase online.
Useful Links
Controlled status is handled by individual local authorities. For further information for your country please visit the links below. Please note that these links are intended to be helpful but do not constitute a definitive list.
Toxins Customer Support
Additional information may be required for security reasons
All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.
Please note that for security reasons additional information may be required before we can dispatch toxins. Our friendly and professional staff will gladly assist you with this when we receive your order.
Please see the territory specific information below.
- For customers in USA
- For customers in Canada, Mexico and Central/South America
- For customers in the UK
- For customers in the EU
- For customers in UK, Europe, Asia and Rest of World
For customers in USA
No additional information is required when ordering toxins for research use within the USA, and no administrative fees apply.
However, you will be required to comply with all CDC regulations pertaining to the purchase of Select Agents. This includes the CDC's requirement that you hold no more than 100mg of Tetrodotoxins or Conotoxins at your facility.
For information on Select Agents, please visit http://www.selectagents.gov/Permissible%20Toxin%20Amounts.html
For customers in Canada, Mexico and Central/South America
Toxins may not be exported from the USA. When ordering for Canada, Mexico and Central/South America toxins will be dispatched from the UK. Please note that costs, license and permit requirements vary from country to country. Our UK customer service department will gladly assist you with this when they receive your order.
Please contact customer service in the UK () if you require further assistance.
For customers in the UK
Customers in the UK are required to complete an end user declaration form when ordering toxins. Our customer service department will gladly assist you with this when they receive your order. No administrative fees apply.
For customers in the EU
No additional information is required when ordering toxins for research use within the EU, and no administrative fees apply.
For customers in Europe (Non-EU), Asia and Rest of World
Customers in these regions are required to complete an end user declaration when ordering toxins. Our customer service department will gladly assist you with this when they receive your order. Orders for toxins will incur a £15 / €18 administrative fee to cover export license expenses.
New Product Updates
A list of new products available from Tocris can be found on our new products page. To be kept up to date with our latest new products and special offers sign-up for new product e-alerts.
New Product Suggestions
We welcome suggestions for new products. Please complete a new product suggestion form or email .
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