Toxins Customer Support

Additional information may be required for security reasons

All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

Please note that for security reasons additional information may be required before we can dispatch toxins. Our friendly and professional staff will gladly assist you with this when we receive your order.

Please see the territory specific information below.

  • For customers in the USA

    No additional information is required when ordering toxins for research use within the USA, and no administrative fees apply.

    However, you will be required to comply with all CDC regulations pertaining to the purchase of Select Agents. This includes the CDC's requirement that you hold no more than 100mg of Tetrodotoxins at your facility. This is the responsibility of the end user.

    For information on Select Agents, please visit http://www.selectagents.gov/Permissible Toxin Amounts.html

  • For customers in Canada, Central/South America, Mexico & the Pacific Rim

    All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

    Toxins may not be exported from the USA. When ordering for Canada, Central/South America, Mexico & the Pacific Rim toxins will be dispatched from the UK. Please note that costs, license and permit requirements vary from country to country. Our UK customer service department will gladly assist you with this when they receive your order.

    Please contact Customer Service in the UK () if you require further assistance.

  • For customers in the UK

    All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

    Customers in the UK are required to complete an end user declaration form when ordering toxins. Our Customer Service department will gladly assist you with this when they receive your order. No administrative fees apply.

  • For customers in the EU

    No additional information is required when ordering toxins for research use within the EU, and no administrative fees apply.

  • For Non-EU customers

    All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

    Customers in these regions are required to complete an end user declaration when ordering toxins. Our Customer Service department will gladly assist you with this when they receive your order.

    For customers in Norway

    Orders for toxins will incur a kr.140 administrative fee to cover export license expenses.

    For customers in Switzerland

    Orders for toxins will incur a SFr.25 administrative fee to cover export license expenses.

    All other Non-EU Countries

    Orders for toxins may incur an administrative fee to cover export license expenses. Please contact customer services for freight charges to your region.

  • For customers in the Middle East & Africa

    All customers wishing to purchase toxins from Tocris must take appropriate steps to obtain import licenses and/or authorization to ensure compliance with local laws. This is the responsibility of the end user.

    Customers in these regions are required to complete an end user declaration when ordering toxins. Our Customer Service department will gladly assist you with this when they receive your order. Orders for toxins will incur a £15 administrative fee to cover export license expenses.

If your country / region is not listed above then your country is served exclusively by our official Tocris distributor network.


Please complete a customer enquiry form if you don't find the answer you are looking for.

Alternatively, please contact us for further information and assistance.

View all Customer Support common questions.

Tocris is a Bio-Techne brand. To find out more please visit our news page.

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